Practice Latest:

We ask that clients read the latest practice updates before attending, and please do not attend if you have - or suspect you have - COVID-19.

To make an appointment, please call us on 01727 854787

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As most people are now aware, since leaving the EU in 2020, British Pet Passports are no longer valid for entry to the EU. In order to visit any EU with your pet from the UK, you will need an Animal Health Certificate (AHC).

These involve a lot more paperwork than the old passport system, so we may often ask that you come back to collect the certificate a day or two after your appointment.

In order to travel to the EU with your pet, your pet(s) must have:
- An up-to-date rabies vaccination (the vaccine we use is valid for 3 years, but this varies by manufacturer), or if out-of-date/not previously vaccinated, a rabies vaccine at least 21 days before travel
- A visit to the vet a maximum 10 days before entering the EU

These are rules put in place by the EU, and are not flexible. Various countries within the EU also have specific rules of entry, so please ensure you have checked exactly what is necessary in order to allow a smooth journey. We are unable to advise on particular entry requirements, so please contact DEFRA or the equivalent in your destination country.


If you have booked an appointment for an AHC, please take a few moments to complete the form below. You can then either email it back to us (This email address is being protected from spambots. You need JavaScript enabled to view it.) or bring it with you to your appointment. You will need to complete a new form for each animal, and can travel with a maximum of 5 animals on any one trip.

DOWNLOAD (pdf)

PLEASE NOTE: We are continuing our COVID provisions until further notice. This means:

  • A face covering must be worn inside the practice
  • Clients are sometimes allowed inside the practice by the vet on duty; this remains at the vet’s discretion
  • We can only see clients by appointment (we are no longer running any walk-in/drop-in surgeries)
  • Please continue to order all drugs and food in advance. We cannot guarantee we will be able to dispense medication that is not pre-ordered

We apologise for any inconvenience; we are trying to ensure we can remain open and provide as full a service as possible

We appreciate your cooperation

Payments

  • We would prefer payment to be made by card where possible.

The contactless limit is £100 by card, or higher via Apple Pay, Google Pay or similar.

Please note: These procedures are a work-in-progress, and may be changed without notice

Examples of emergencies:

Breathing difficulties

Open wound injuries,especially when bleeding profusely

Serious trauma (e.g. road traffic accidents, burns, fractures)

Male cats struggling to pass urine

Rabbits neglecting food

Swallowing hazards ie.toys/clothes

Ingestion of poisonous/harmful substances eg chocolate, human medication, etc

Eye problems, especially trauma

Vomiting and/or diarrhoea especially if your pet appears quiet or depressed

Swollen abdomen or retching (especially large dogs)

Loss of thirst & appetite

Struggling to give birth

Seizuring/fitting

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As most people are now aware, since leaving the EU in 2020, British Pet Passports are no longer valid for entry to the EU. In order to visit any EU with your pet from the UK, you will need an Animal Health Certificate (AHC).

These involve a lot more paperwork than the old passport system, so we may often ask that you come back to collect the certificate a day or two after your appointment.

In order to travel to the EU with your pet, your pet(s) must have:
- An up-to-date rabies vaccination (the vaccine we use is valid for 3 years, but this varies by manufacturer), or if out-of-date/not previously vaccinated, a rabies vaccine at least 21 days before travel
- A visit to the vet a maximum 10 days before entering the EU

These are rules put in place by the EU, and are not flexible


If you have booked an appointment for an AHC, please take a few moments to complete the form below. You can then either email it back to us (This email address is being protected from spambots. You need JavaScript enabled to view it.) or bring it with you to your appointment. You will need to complete a new form for each animal, and can travel with a maximum of 5 animals on any one trip.

DOWNLOAD (pdf)

Ordering and Collection of Prescriptions, Medications and Clinical Diets

- Please ring the Practice as usual to order any medication, prescriptions or clinical diets. Please allow 48 hours for us to fulfil your order.

- If you are collecting from the Practice please call the Surgery to let us know you are here.

- Once you have called please stand away from the entrance.

- We will bring your medication out to you and ask you to maintain social distancing and to make payment over the telephone via credit/debit card. Strictly no cash at this time

* if possible please avoid ringing to order prescriptions, medications and clinical diets first thing in the morning. We are running on skeleton staff only.