Coronavirus/Covid-19 Update

Updated 11/05/2020:


To Ensure the Safety of our Clients but also our staff we are currently only open for:

*Emergencies and cases we feel need urgent attention

*Telephone Consultations

*Ordering and Collection of Prescriptions, Medications and Clinical Diets

(*please click each link for more information)

 

If you feel you have a genuine emergency (examples of which can be found here), please call the Practice on 01727 854787.

You may be offered a face to face appointment or a Telephone Consultation

- IT IS ESSENTIAL THAT YOU TELEPHONE US ON 01727 854787 PRIOR TO TRAVELLING TO THE PRACTICE SO THAT YOU ARE EXPECTED

- PAYMENT IS STRICTLY BY TELEPHONE ONLY WE THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.

 

Appointments that we have agreed to:

- Prior to coming to the Practice the Veterinary Surgeon might telephone you to gain your pet's history relating to its current problem. You may also be requested to send information via email including videos/photographs as necessary. Please email this information to This email address is being protected from spambots. You need JavaScript enabled to view it..

- If you have parked in the car park, please signal to us at the reception desk or return to your car and call to let us know which car you are in. On no account do you come into the practice.

- If you have walked, please wait in the car park and call, or signal, to us to let us know you have arrived.

- The Veterinary Surgeon will either telephone you to discuss your pet's condition or discuss this outside if they haven't already done so. It is imperative that you maintain a distance of at least 2 metres from the vet or any other member of staff.

- The Veterinary Surgeon will collect the pet to examine in the Practice and carry out any treatment necessary, including dispensing medication. The Veterinary Surgeon will bring your pet back out to you and either discuss your treatment and plan from 2 metres as before, or will telephone you

- Payment will be taken by debit/credit card over the telephone, strictly no cash payments at this time.