GDPR - Important Information

Under the General Data Protection Regulations ('GDPR'), we need your consent to hold your data; the personal information held by the Practice includes only your name, address, and phone numbers (and where they've been given to us, email addresses). We are also trying to move over to text-based reminders. For more information, please click here

Vaccination Reminders & GDPR

For many years, we've been sending our clients reminders through the post when their pets' vaccinations are due. While we are still happy to offer this service, we would like to cut down on the amount of paper we use to do so. An update to our system means we can now send them via text message, but in order to do this we need to have your current contact details and also (owing to GDPR) your permission to use them for this purpose.

GDPR means we need your permission to hold your data - since the new law came in, many of our clients have given us the go-ahead to store and use their details in order to contact them regarding their pets. For those of you who have given us your permission, thank you. For anybody who has yet to do so, this is a good time to both check your details are up-to-date and confirm whether or not you'd like us to send you reminders (and how you'd like us to do so).

**We do need your permission in order to continue sending reminders, so please get in touch and let us know whether you want reminders or not, and if so whether you're happy for us to send them via text message. To those of you who have already been in contact, thank you.

Rest assured, we will only use your details to contact you in relation to your pet(s) and their health, and will only pass on your details to a third party if it's necessary for your pet's treatment or if you've given us explicit permission to do so.

 

Travelling abroad after the UK leaves the EU

The below information was first sent to us in February 2019, but remains the same despite the changing dates. We have been advised that any deal being agreed would likely see the current PETS passport scheme continue to run as it is, but in case of the UK leaving the EU without a deal, the following will apply. There is also a chance it will apply, dependent upon whatever deal we may strike. As we currently don't know the situation regarding a deal, if you plan to go on holiday after October 31st, the only way you can do this for certain will be with a valid rabies titre certificate.

Despite the delay to the date of the UK leaving the EU (and potential further delays to come), the advice on travelling with your pet remains the same: in case of no withdrawal agreement being agreed (the 'No Deal' scenario), we have been advised that any pets travelling into the EU will need to have a valid rabies certificate. 

**This requires a rabies blood test to check their immunity at least 3 months before travel and at least 30 days after having the the rabies vaccine (the rabies vaccines we use are valid for 3 years from the date they are given, though other vaccines' lifespan may vary. Please check with your previous vet if you had the vaccine done elsewhere - the information will also be in your pet's passport if they have one).**


There is no way to expedite this process, so if you plan to travel abroad with your pet after October 31st, we would advise you to have the blood tests done as soon as possible to avoid having to change your plans. If your pet has not yet had the rabies vaccine, you will not be able to take them into the EU for at least 4 months from the date they are vaccinated. The certificate will remain valid as long as the rabies vaccine is kept up-to-date.

If you already have a passport, it should remain valid but we always recommend contacting DEFRA directly well in advance of travel to confirm arrangements. In case of a deal being agreed, the hope is that the current passport system will remain unchanged.


Please contact the practice for more details, to book in a rabies vaccine, or a rabies blood test.

 

Blasted Fireworks!

With fireworks now a year-round issue, but especially in the darker winter months, this article could make all the difference in keeping your pets calm and more relaxed. It was written by Mr Hess and designed to help your pets deal with any sources of loud noise, with a focus on fireworks. His advice can be found here

 

Summer Newsletter added!

Our Summer 2019 Newsletter has been added to the Newsletters page - take a look for information and advice on fleas, mites and ticks, as well as kennel cough, dealing with summer heat, and welcoming a new puppy or kitten to the household.

 

Easter and May Bank Holidays 2019

As usual, our opening hours will be affected by the bank holidays in April and May.
For details, please see Easter & May Bank Holidays 2019

If you have an emergency any time, please phone 01727 854787

 

Christmas and New Year Opening Times


As usual, our opening times will vary from normal over the festive period. For details, please click here.

 

Blasted Fireworks!

With fireworks now a year-round issue, but especially in the darker winter months, this article could make all the difference in keeping your pets calm and more relaxed. It was written by Mr Hess and designed to help your pets deal with any sources of loud noise, with a focus on fireworks. His advice can be found here

 

 

GDPR, May 2018

As you're no doubt well aware from the influx of emails in your inbox, the rules around data protection are changing. General Data Protection Regulations ('GDPR') come into effect.

Your personal information held by the Practice includes only your name, address, and phone numbers (and in a few cases, email address). If you have not received a GDPR request from us please contact the Practice to confirm that you are happy for us to hold that information.

 

 

Looking for a new dog groomer?

In recent times, Mr Hess has visited Scrufts Grooming on Vesta Avenue in St Albans, and found them to be very good. He has checked out their qualifications and facilities, and is happy to recommend them to our clients.

 

 

Karen completes Inca Trail

One of our nurses, Karen, has successfully completed the Inca Trail, raising over £500 for Cancer Research UK in the process. Karen is very grateful for all the support and donations received.