Coronavirus/Covid-19 Update

Updated 23/07/2020:

Where appropriate, we are now seeing less-urgent cases when we have appointment slots available.

We are currently very busy, so please bear in mind that we still have to prioritise the most urgent cases.

We ask that clients maintain a 2 metre social distance and wear a face covering at all times when at the practice.

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Examples of emergencies:

Breathing difficulties

Open wound injuries,especially when bleeding profusely

Serious trauma (e.g. road traffic accidents, burns, fractures)

Male cats struggling to pass urine

Rabbits neglecting food

Swallowing hazards ie.toys/clothes

Ingestion of poisonous/harmful substances eg chocolate, human medication, etc

Eye problems, especially trauma

Vomiting and/or diarrhoea especially if your pet appears quiet or depressed

Swollen abdomen or retching (especially large dogs)

Loss of thirst & appetite

Struggling to give birth

Seizuring/fitting

Collapse

Ordering and Collection of Prescriptions, Medications and Clinical Diets

- Please ring the Practice as usual to order any medication, prescriptions or clinical diets. Please allow 48 hours for us to fulfil your order.

- If you are collecting from the Practice please call the Surgery to let us know you are here.

- Once you have called please stand away from the entrance.

- We will bring your medication out to you and ask you to maintain social distancing and to make payment over the telephone via credit/debit card. Strictly no cash at this time

* if possible please avoid ringing to order prescriptions, medications and clinical diets first thing in the morning. We are running on skeleton staff only.

 

If you feel you have a genuine emergency (examples of which can be found here), please call the Practice on 01727 854787.

You may be offered a face to face appointment or a Telephone Consultation

- IT IS ESSENTIAL THAT YOU TELEPHONE US ON 01727 854787 PRIOR TO TRAVELLING TO THE PRACTICE SO THAT YOU ARE EXPECTED

- PAYMENT IS STRICTLY BY TELEPHONE ONLY WE THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.

 

Appointments that we have agreed to:

- Prior to coming to the Practice the Veterinary Surgeon might telephone you to gain your pet's history relating to its current problem. You may also be requested to send information via email including videos/photographs as necessary. Please email this information to This email address is being protected from spambots. You need JavaScript enabled to view it..

- If you have parked in the car park, please signal to us at the reception desk or return to your car and call to let us know which car you are in. On no account do you come into the practice.

- If you have walked, please wait in the car park and call, or signal, to us to let us know you have arrived.

- The Veterinary Surgeon will either telephone you to discuss your pet's condition or discuss this outside if they haven't already done so. It is imperative that you maintain a distance of at least 2 metres from the vet or any other member of staff.

- The Veterinary Surgeon will collect the pet to examine in the Practice and carry out any treatment necessary, including dispensing medication. The Veterinary Surgeon will bring your pet back out to you and either discuss your treatment and plan from 2 metres as before, or will telephone you

- Payment will be taken by debit/credit card over the telephone, strictly no cash payments at this time.

Telephone Consultations

- It may be deemed necessary to organise a telephone consultation with one of our Veterinary Surgeons rather than come to the Practice.

- Telephone the Practice and the Nurse will organise a telephone appointment slot with the vet and confirm the number on which you will be contactable at that time.

- Prior to the telephone consultation you may be requested to send any photo's or video's of your pet's current condtion to This email address is being protected from spambots. You need JavaScript enabled to view it..

- The Veterinary Surgeon will telephone you and carry out the telephone consultation at the allotted time. A treatment plan will be discussed which might include dispensing medication, or a follow up examination at the surgery.

- There is a charge for the Telephone consultation and / or medication. This is to be paid via Credit/Debit card over the telephone, only, after the consultation.

17/03/2020

  • The most likely route of transmission of the virus is PERSONAL HAND-TO-FACE CONTACT. This means, in essence, that you touch something (anything) or someone and then touch your face (this includes your ears).
  • Estimates vary, but we should assume that the virus can survive for 5 days within a cell on a surface.
  • IN THE PRACTICE WE ROUTINELY, AND HAVE ALWAYS, USED SURFACE DISINFECTANTS THAT KILL VIRUSES. This routine goes back to the days of Parvovirus/catflu. All our surfaces, including doors, are treated several times a day.
  • DOGS AND CATS CANNOT CONTRACT THIS VIRUS.
  • PLEASE DO NOT TOUCH/STROKE ANOTHER OWNER’S PET. THE HAIR/FUR IS CONSIDERED A SURFACE, AND CAN HARBOUR VIRUS LIKE ANY OTHER SURFACE.
  • Please follow the PUBLIC HEALTH UK advice: wash your hands thoroughly with soap and water several times a day; or use an alcohol based hand sanitiser where available; avoid touching your face; avoid touching the skin of others (shaking hands, kissing, etc); sneeze or cough into a tissue and dispose of it immediately. Self-isolate and phone the NHS if your suspect you have symptoms.
  • If you have any questions, please speak to a member of staff.

 

 

Ongoing from April:

When visiting the practice:

  • Please phone ahead to make an appointment if you wish to see the vet. We are not running our normal drop-in sessions during this time.
  • Prescription medications and diets remain available, please call first so we can have these ready for you. We have a collection point in the courtyard where we will put any items for collection when you arrive.
  • Please wait outside in the courtyard - please let reception know you have arrived by phoning in.
  • Keep your distance from others, including staff - the minimum recommended distance is 2 metres.
  • As above, we recommend not petting other clients' animals during this period.
  • Unless otherwise advised by staff, clients and members of the public are not to enter the practice under any circumstances.
  • ALL payments are to be made by card over the phone as soon as possible after consultations, and before collection of any ordered medications or diets.