Coronavirus/Covid-19 Update

Updated 23rd November 2020:

We remain open to see clients on the basis of clinical need, and strictly by appointment only. Unless notified otherwise, appointments and operations already booked will go ahead as planned. If you have an appointment, please aim to arrive at the specified time to ensure we can keep to schedule.

We request that all clients visiting the practice wear a face covering, and maintain a 2 metre distance at all times.
Clients must please phone the practice before attending.

Please note: We remain very busy, so please bear in mind that we still have to prioritise the most urgent cases.
Where possible, we ask that clients avoid phoning the practice during consulting times (9-11am; 4:30-7pm weekdays).


Blasted Fireworks!

With fireworks now a year-round issue, but especially in the darker winter months, this article could make all the difference in keeping your pets calm and more relaxed. It was written by Mr Hess and designed to help your pets deal with any sources of loud noise, with a focus on fireworks. His advice can be found here

 

Travelling abroad after the UK leaves the EU

 

On January 31st 2020, Britain started the process of leaving the EU. During the transition period, we've been told that the Pet Passport Scheme will continue to operate as normal. As this could change at any point, we still recommend contacting DEFRA and/or the country you're planning to visit in order to ensure your pet meets the entry/re-entry requirements before you travel.


At the end of the transition period (currently scheduled for the end of December 2020), it's very likely that any animals entering the EU will need to hold a valid rabies certificate. It's also likely that current EU Pet Passports issued in the UK will become invalid, so even if you hold a passport for your pet you will need a rabies certificate in order to travel.


**This requires a rabies blood test to check their immunity at least 3 months before travel and at least 30 days after having the the rabies vaccine (the rabies vaccines we use are valid for 3 years from the date they are given, though other vaccines' lifespan may vary. Please check with your previous vet if you had the vaccine done elsewhere - the information will also be in your pet's passport if they have one).**


There is no way to expedite this process, so if you plan to travel abroad with your pet after 1st January 2021, we would advise you to have the blood tests done well in advance of travel to avoid having to change your plans. If your pet has not yet had the rabies vaccine, you will not be able to take them into the EU for at least 4 months from the date they are vaccinated. The certificate will remain valid as long as the rabies vaccine is kept up-to-date.

If you already have a passport, it should remain valid but we always recommend contacting DEFRA directly well in advance of travel to confirm arrangements. In case of a deal being agreed, the hope is that the current passport system will remain unchanged.


Please contact the practice for more details, to book in a rabies vaccine, or a rabies blood test. Please note that we have no say in the decision or the regulations, and are offering this advice based on information we have received from the Government.

**For anybody who has already been through this process in anticipation of previous deadlines for leaving the EU, your pets' rabies certificates will remain valid for as long as their rabies vaccinations are kept up-to-date (so you will not need to repeat the testing and certification process provided they receive a rabies booster within the 3 year period)**

The latest information can be found here.

 

 

 

Coronavirus (Covid-19) Interim Statement

 

During the current pandemic, we are taking as many precautions as we can to help prevent and slow the spread. We remain open for appointments only until further notice, but would ask that any clients currently isolating consider this when contacting the practice - we will always treat emergencies, but may ask that alternative arrangements are made for bringing the animal in, and for more routine appointments we will likely ask that you wait until your isolation period is over. If you find yourself in this situation, please call first on 01727 854787.

Over the coming months, we will be following guidelines from the government, the RCVS and the WHO, so you may notice some changes to our daily routines but as far as possible we will try to minimise disruption for our clients.

For our full interim statement, click here

 

 

 

Christmas Holidays 2019

As usual, our opening hours will be affected by the Christmas holidays.
For details, please see Christmas Opening Hours 2019

If you have an emergency any time, please phone 01727 854787

 

 

 



Vaccination Reminders & GDPR

For many years, we've been sending our clients reminders through the post when their pets' vaccinations are due. While we are still happy to offer this service, we would like to cut down on the amount of paper we use to do so. An update to our system means we can now send them via text message, but in order to do this we need to have your current contact details and also (owing to GDPR) your permission to use them for this purpose.

GDPR means we need your permission to hold your data - since the new law came in, many of our clients have given us the go-ahead to store and use their details in order to contact them regarding their pets. For those of you who have given us your permission, thank you. For anybody who has yet to do so, this is a good time to both check your details are up-to-date and confirm whether or not you'd like us to send you reminders (and how you'd like us to do so).

**We do need your permission in order to continue sending reminders, so please get in touch and let us know whether you want reminders or not, and if so whether you're happy for us to send them via text message. To those of you who have already been in contact, thank you.

Rest assured, we will only use your details to contact you in relation to your pet(s) and their health, and will only pass on your details to a third party if it's necessary for your pet's treatment or if you've given us explicit permission to do so.

 

  

Summer Newsletter added!

Our Summer 2019 Newsletter has been added to the Newsletters page - take a look for information and advice on fleas, mites and ticks, as well as kennel cough, dealing with summer heat, and welcoming a new puppy or kitten to the household.

 

Easter and May Bank Holidays 2019

As usual, our opening hours will be affected by the bank holidays in April and May.
For details, please see Easter & May Bank Holidays 2019

If you have an emergency any time, please phone 01727 854787

 

Christmas and New Year Opening Times


As usual, our opening times will vary from normal over the festive period. For details, please click here.

 

Blasted Fireworks!

With fireworks now a year-round issue, but especially in the darker winter months, this article could make all the difference in keeping your pets calm and more relaxed. It was written by Mr Hess and designed to help your pets deal with any sources of loud noise, with a focus on fireworks. His advice can be found here

 

 

GDPR, May 2018

As you're no doubt well aware from the influx of emails in your inbox, the rules around data protection are changing. General Data Protection Regulations ('GDPR') come into effect.

Your personal information held by the Practice includes only your name, address, and phone numbers (and in a few cases, email address). If you have not received a GDPR request from us please contact the Practice to confirm that you are happy for us to hold that information.

 

 

Looking for a new dog groomer?

In recent times, Mr Hess has visited Scrufts Grooming on Vesta Avenue in St Albans, and found them to be very good. He has checked out their qualifications and facilities, and is happy to recommend them to our clients.

 

 

Karen completes Inca Trail

One of our nurses, Karen, has successfully completed the Inca Trail, raising over £500 for Cancer Research UK in the process. Karen is very grateful for all the support and donations received.