Coronavirus/Covid-19 Update

Updated March 2021:

We remain open to see clients on the basis of clinical need, and strictly by appointment only. If you have an appointment, please aim to arrive at the specified time to ensure we can keep to schedule.

All clients visiting the practice must please wear a face covering, and maintain a 2 metre distance at all times.
Clients must please phone the practice before attending.

Please note: The BVA and RCVS have advised that we should see only cases which cannot wait under the current restrictions. If you are unsure, please call us on 01727 854787.
Where possible, we ask that clients avoid phoning the practice during consulting times (9-11am; 4:30-7pm weekdays).


Christmas & New Year Opening Times

Click here for our opening times over the 2020 festive period

In an emergency, phone 01727 854787 (24 hours a day, 365 days a year)

 

Blasted Fireworks!

With fireworks now a year-round issue, but especially in the darker winter months, this article could make all the difference in keeping your pets calm and more relaxed. It was written by Mr Hess and designed to help your pets deal with any sources of loud noise, with a focus on fireworks. His advice can be found here

 

Travelling abroad after the UK leaves the EU

 

On January 1st 2021, the UK will officially leave the EU, and the way you can travel with your pets will change. The current information is that an Animal Health Certificate will be needed, along with a current, valid rabies vaccination. As the additional requirements vary by destination, we still recommend contacting DEFRA and/or the country you're planning to visit in order to ensure your pet meets the entry/re-entry requirements well before you travel.

 

Click here for more details

The latest information can be found here.

 

 

 

Coronavirus (Covid-19) Interim Statement

 

During the current pandemic, we are taking as many precautions as we can to help prevent and slow the spread. We remain open for appointments only until further notice, but would ask that any clients currently isolating consider this when contacting the practice - we will always treat emergencies, but may ask that alternative arrangements are made for bringing the animal in, and for more routine appointments we will likely ask that you wait until your isolation period is over. If you find yourself in this situation, please call first on 01727 854787.

Over the coming months, we will be following guidelines from the government, the RCVS and the WHO, so you may notice some changes to our daily routines but as far as possible we will try to minimise disruption for our clients.

For our full interim statement, click here

 

 

 

Christmas Holidays 2019

As usual, our opening hours will be affected by the Christmas holidays.
For details, please see Christmas Opening Hours 2019

If you have an emergency any time, please phone 01727 854787

 

 

 



Vaccination Reminders & GDPR

For many years, we've been sending our clients reminders through the post when their pets' vaccinations are due. While we are still happy to offer this service, we would like to cut down on the amount of paper we use to do so. An update to our system means we can now send them via text message, but in order to do this we need to have your current contact details and also (owing to GDPR) your permission to use them for this purpose.

GDPR means we need your permission to hold your data - since the new law came in, many of our clients have given us the go-ahead to store and use their details in order to contact them regarding their pets. For those of you who have given us your permission, thank you. For anybody who has yet to do so, this is a good time to both check your details are up-to-date and confirm whether or not you'd like us to send you reminders (and how you'd like us to do so).

**We do need your permission in order to continue sending reminders, so please get in touch and let us know whether you want reminders or not, and if so whether you're happy for us to send them via text message. To those of you who have already been in contact, thank you.

Rest assured, we will only use your details to contact you in relation to your pet(s) and their health, and will only pass on your details to a third party if it's necessary for your pet's treatment or if you've given us explicit permission to do so.

 

  

Summer Newsletter added!

Our Summer 2019 Newsletter has been added to the Newsletters page - take a look for information and advice on fleas, mites and ticks, as well as kennel cough, dealing with summer heat, and welcoming a new puppy or kitten to the household.

 

Easter and May Bank Holidays 2019

As usual, our opening hours will be affected by the bank holidays in April and May.
For details, please see Easter & May Bank Holidays 2019

If you have an emergency any time, please phone 01727 854787

 

Christmas and New Year Opening Times


As usual, our opening times will vary from normal over the festive period. For details, please click here.

 

Blasted Fireworks!

With fireworks now a year-round issue, but especially in the darker winter months, this article could make all the difference in keeping your pets calm and more relaxed. It was written by Mr Hess and designed to help your pets deal with any sources of loud noise, with a focus on fireworks. His advice can be found here

 

 

GDPR, May 2018

As you're no doubt well aware from the influx of emails in your inbox, the rules around data protection are changing. General Data Protection Regulations ('GDPR') come into effect.

Your personal information held by the Practice includes only your name, address, and phone numbers (and in a few cases, email address). If you have not received a GDPR request from us please contact the Practice to confirm that you are happy for us to hold that information.

 

 

Looking for a new dog groomer?

In recent times, Mr Hess has visited Scrufts Grooming on Vesta Avenue in St Albans, and found them to be very good. He has checked out their qualifications and facilities, and is happy to recommend them to our clients.

 

 

Karen completes Inca Trail

One of our nurses, Karen, has successfully completed the Inca Trail, raising over £500 for Cancer Research UK in the process. Karen is very grateful for all the support and donations received.