Coronavirus/Covid-19 Update

Updated January 2021:

We remain open to see clients on the basis of clinical need, and strictly by appointment only. If you have an appointment, please aim to arrive at the specified time to ensure we can keep to schedule.

All clients visiting the practice must please wear a face covering, and maintain a 2 metre distance at all times.
Clients must please phone the practice before attending.

Please note: The BVA and RCVS have advised that we should see only cases which cannot wait under the current restrictions. If you are unsure, please call us on 01727 854787.
Where possible, we ask that clients avoid phoning the practice during consulting times (9-11am; 4:30-7pm weekdays).


17/03/2020

  • The most likely route of transmission of the virus is PERSONAL HAND-TO-FACE CONTACT. This means, in essence, that you touch something (anything) or someone and then touch your face (this includes your ears).
  • Estimates vary, but we should assume that the virus can survive for 5 days within a cell on a surface.
  • IN THE PRACTICE WE ROUTINELY, AND HAVE ALWAYS, USED SURFACE DISINFECTANTS THAT KILL VIRUSES. This routine goes back to the days of Parvovirus/catflu. All our surfaces, including doors, are treated several times a day.
  • DOGS AND CATS CANNOT CONTRACT THIS VIRUS.
  • PLEASE DO NOT TOUCH/STROKE ANOTHER OWNER’S PET. THE HAIR/FUR IS CONSIDERED A SURFACE, AND CAN HARBOUR VIRUS LIKE ANY OTHER SURFACE.
  • Please follow the PUBLIC HEALTH UK advice: wash your hands thoroughly with soap and water several times a day; or use an alcohol based hand sanitiser where available; avoid touching your face; avoid touching the skin of others (shaking hands, kissing, etc); sneeze or cough into a tissue and dispose of it immediately. Self-isolate and phone the NHS if your suspect you have symptoms.
  • If you have any questions, please speak to a member of staff.

 

 

Ongoing from April:

When visiting the practice:

  • Please phone ahead to make an appointment if you wish to see the vet. We are not running our normal drop-in sessions during this time.
  • Prescription medications and diets remain available, please call first so we can have these ready for you. We have a collection point in the courtyard where we will put any items for collection when you arrive.
  • Please wait outside in the courtyard - please let reception know you have arrived by phoning in.
  • Keep your distance from others, including staff - the minimum recommended distance is 2 metres.
  • As above, we recommend not petting other clients' animals during this period.
  • Unless otherwise advised by staff, clients and members of the public are not to enter the practice under any circumstances.
  • ALL payments are to be made by card over the phone as soon as possible after consultations, and before collection of any ordered medications or diets.